Cancellation

Before you pay

Each room shows its own rule before you pay. It is either refundable until a stated deadline (in Pacific time) or non-refundable. If you book a non-refundable rate, we ask you to confirm that you understand it.

How to cancel

Cancel from your booking page, using the link in your confirmation email.

Fees and refunds

Free cancellation can be made online until 10 minutes before the room's free-cancellation deadline. After that, and once the stay has started, the booking can no longer be cancelled on this site and the room's cancellation fee (up to the full price) applies. Non-refundable rooms cannot be cancelled for a refund. Refunds for valid cancellations go back to the card you used, through Nuitée Travel Limited.

If a payment does not complete

No booking is made. A pending charge on your bank statement is a hold. It is released within 1 to 2 business days.

Paid at the hotel

Any part collected by the hotel at check-in is shown separately before you pay. It is between you and the hotel.